1. Information We Collect

We may collect personal and technical information when you interact with our website or communicate with us.

Information You Provide

Depending on how you use our website, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Property preferences and requirements
• Enquiry details and messages
• Information provided when requesting a property viewing or consultation
• Any other information you voluntarily provide to us

You are not generally required to provide personal information to browse our website. However, certain features and services may require information from you in order for us to respond to your request.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Website pages visited
• Referring website or source
• Date and time of visits
• General website usage and interaction data

This information helps us understand how visitors use our website and improve its performance, security, and functionality.

2. How We Use Personal Information

We may use the information we collect for legitimate business purposes, including to:

• Respond to property enquiries and requests
• Provide information about properties, listings, and services
• Arrange property viewings or consultations
• Assist with buying, selling, or renting enquiries
• Communicate with you regarding your enquiry or requested services
• Provide relevant property information based on your requirements
• Improve our website, services, and customer experience
• Monitor and maintain website performance and security
• Detect, prevent, and investigate fraudulent or unauthorized activity
• Comply with applicable legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reason for which it was originally collected unless permitted or required by applicable law.

3. Property Enquiries and Communications

When you submit an enquiry about a property or service through our website, the information you provide may be used to contact you regarding that enquiry.

Depending on the nature of your request, relevant information may be shared with the appropriate property owner, agent, representative, or professional service provider where reasonably necessary to facilitate your enquiry or requested service.

We will take reasonable steps to ensure that information is handled appropriately when shared for legitimate business purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand visitor behaviour, and improve website performance.

Cookies may allow us to:

• Maintain website functionality
• Remember user preferences
• Understand website traffic and usage
• Improve website navigation and performance
• Support security and fraud prevention

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the website.

5. Analytics and Third-Party Services

We may use trusted third-party providers to support certain website functions, including hosting, analytics, forms, communications, security, maps, payment processing, or other technical services.

These providers may process limited information as necessary to provide their services to us. Where applicable, such providers are expected to handle information in accordance with their own privacy policies and applicable data protection requirements.

Seraya Property does not sell or rent your personal information to third parties.

6. Disclosure of Information

We may disclose personal information where reasonably necessary for legitimate business purposes or where required or permitted by law.

This may include disclosure to:

• Property owners or relevant representatives
• Professional advisers or service providers
• Website hosting and technology providers
• Analytics and security providers
• Legal, regulatory, or governmental authorities where required
• Other parties where disclosure is necessary to provide a service you have requested

We do not disclose personal information to third parties for their independent marketing purposes without an appropriate legal basis or your consent where required.

7. Data Security

Seraya Property takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable laws and regulations, you may have certain rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is processed

Requests relating to your personal information should be submitted through our contact details provided on this website.

We may need to verify your identity before processing certain requests.

10. International Data Transfers

Depending on the service providers we use, your personal information may be processed or stored in a country other than the country in which you are located.

Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with relevant data protection requirements.

11. Third-Party Websites

Our website may contain links to external websites, platforms, or services operated by third parties.

These websites operate independently from Seraya Property and may have their own privacy policies and terms. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the applicable privacy policy before providing personal information to any external website.

12. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.

13. Changes to This Privacy Policy

We may update or amend this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated Effective Date.

We encourage visitors to review this page periodically to remain informed about how we protect personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Seraya Property handles personal information, please contact us through the contact information provided on our website.

Seraya Property

Professional Property Services | Trusted Property Information | Client-Focused Support